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FAQ & Support

If you have any unanswered questions or further problems please write an email to support(@) and we’ll be happy to help!

We’ll do our best to respond to your question as quickly as possible 24/7.

What is a Lookfilter?

Lookfilter give your images a special and unique style. They improve your photographs and change their look. Lookfilter are preset settings that edit your images fast and simple. They are easy to handle and save you a lot of time.

Lookfilter are available as Lightroom® Presets.


How do I get my Lookfilter products?

All of your Lookfilter products will be available as instant downloads in your account right after you bought them. The products will be stored in your private account on Please login with your username or email address and password to download and review your orders. All your purchased products will be permanently stored in your account. Our products always come in zip files. Please extract the content before installing and using the Filter.


What is a Lightroom® Preset?

Lightroom® Presets are default settings, that allow you to apply a certain look or style to your images with just one click. Or to correct your pictures by preset controllers. The Presets provide you with the parameters and allow you to adjust them just as you like. Lightroom® Presets help you to increase your workflow and improve your photographs likewise.


Does the download expire?

No, your purchased products will be permanently stored in your account. There is no expiry date.


What can I do if I have a technical problem/ problem downloading my Lookfilter products?

Unfortunately Murphy’s law does kick in sometimes. The file might not be downloaded completely due to a bad or lost internet connection. Check your connection and try to download your Lookfilter product again. Make sure you have a working program to unzip the file. Or write an email to support(@) and we’ll do our best to help you!


Do Lookfilter products run on Mac and Win?

Yes, our Filter are compatible with both Mac and Win. It’s rather depending on the version of Adobe Lightroom® you use.


What (software) requirements do I need to get started?

Depending on the product you buy you need a Computer, digital images and:

Adobe Lightroom® 4 – 5 – 6 or CC if you prefer to work with Presets.

You can review the requirements for each Filter on its detail page written in the lower right corner.


In which language versions of Lightroom® do the Presets work?

Lookfilter products work in all language versions of Lightroom®.


Can I share my Lookfilter products with other users, hand them on or resell them?

Sorry No, all Lookfilter products are copyright protected. You agree on this by accepting our terms of use and copyright policy on purchase. Only the one who bought it should use it. If we find out that our products are resold and shared in anyway we will have to initiate legal steps…and we really don’t want to do so!


Am I allowed to modify / change my Lookfilter products in anyway?

Nope! By buying and downloading a product from Lookfilter you agree with our copyright policy and are not allowed to modify and resell our looks.


How do I pay?

We accept online payment via PayPal and all common credit cards via Stripe.


Do I get an order confirmation?

First of all you will get a confirmation via Email for setting up your account on For each purchase you will get an individual order confirmation to the Email Address you entered for the registration. Your invoice will be attached to this Email.


I have a coupon code. How can I use it?

You will be asked to enter your code during the payment process on the CART page. Fill in the coupon field and click APPLY COUPON. The total price will go down by the discount you get. Then proceed to CHECKOUT – it’s just as easy as this!


Can I refund my Lookfilter products?

Due to the nature of the digital products we sell and the industry’s standards we cannot provide refunds for any reason. Please make sure that you have Adobe Lightroom® and that the version of your software is compatible with our products before proceeding with the purchase.


Forgot your password?

You can easily reset your password. Just click on “lost password?” on our login page and follow the steps.


Any Question/Problem not mentioned here?

If you have any unanswered questions or further problems please write an email to support(@) and we’ll be happy to help!

We’ll do our best to respond to your question as quickly as possible.

A few ways to get hold of Lookfilter’s support team.

General Questions: support(@)

Got a partnership idea?: welcome(@)


Have a good one!

The Lookfilter Team

Made and trusted by the world's best photographers

Thilo Brunner, People Photographer

Thilo Brunner
People Photographer

I was searching for a preset collection to edit my pictures and control light and color. saved me time and it's super creative!


Tim Gutke, Journalist

Tim Gutke

I love Instagram & Hipstamatic. But Lookfilter is for the big files. Their Lightroom Presets are professional and easy to use.


Daniel Völker, Fashion Photographer

Daniel Völker
Fashion Photographer

I can easily add unique looks and speed up my workflow. Lookfilter offers the most powerful preset collection I have used to date. You'll love it!


Hans Strand, Landscape Photographer

Hans Strand
Landscape Photographer is the best choice if you want to save money and select a cool photo effect you really need. Best part, you can test some of the presets for free.


Patrick Loeffler, Wedding & Event Photographer

Patrick Loeffler
Wedding & Event Photographer

I am still shooting analog, with a Leica M. For some wedding jobs it's necessary to shoot digital. I prefer the vintage vol.1 presets.


Jens Gerlach, People & Wedding Photographer

Jens Gerlach
People & Wedding Photographer

Thank you so much for this wonderful set! My wedding pictures get the extraordinary look that is expected from my customers.


Joern Kengelbach, Journalist & Photographer

Joern Kengelbach
Journalist & Photographer

Just tested the new Lightroom preset collection and I'm totally impressed with the results. The new Black & White Vol.1 is my favorite bundle.


Jessica, Graphic Designer

Graphic Designer

Thanks for the great support yesterday! Can't wait to see the new Lightroom preset collection. Keep it up and all the best from Croatia.


Alexander, Developer


Finally, a way to change the style of my images with just one click. Pretty time saving and perfect for my layouts and image retouching.


Boris Benedek, Cameraman & Filmmaker

Boris Benedek
Cameraman & Filmmaker

Definitely the only presets you'll ever need. Lookfilter is one of the best online shops, if you're looking for inspiration and some creative tools.